Privacy Policy

Compass House Privacy Policy

Effective Date: 08/04/2026

Introduction

Compass House is committed to protecting the privacy and confidentiality of all youth and individuals who seek our services. Many of the young people who contact Compass House are doing so during challenging circumstances and are seeking safety, support, hope, and resources. We treat all personal information with the highest level of care and confidentiality.

By using our services, communicating with us, or providing personal information, you agree to the practices described in this Privacy Policy.

Information We Collect

Compass House may collect personal information including:

Name
Phone number
Email address
Mailing address (if provided)
Service-related information necessary to provide assistance and support
Communication preferences, including SMS text messaging consent

We only collect information that is reasonably necessary to provide services, communicate with youth, and respond to requests for assistance.

How We Use Information

Information collected by Compass House is used solely to:

Provide youth support services and resources
Respond to requests for assistance
Communicate regarding programs, appointments, and services
Send account or service-related notifications
Provide customer support and case management services
Improve the quality and delivery of our services
Comply with applicable legal and regulatory requirements

Compass House does not use personal information for unrelated marketing purposes.

Information Sharing and Disclosure

Compass House maintains strict confidentiality practices.

We do not sell, rent, trade, or share personal information with third parties.

Information provided to Compass House remains confidential and is only accessed by authorized personnel who require the information to provide services and support.

How Do We Share Your Mobile Information?

No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communications

If you choose to receive text messages from Compass House, we may send messages related to:

Service updates
Appointment reminders
Program information
Support-related communications
Responses to inquiries

Message frequency may vary. Standard message and data rates may apply.

Opting Out of Communications

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will no longer receive text messages from Compass House except as required to process your opt-out request.

You may also contact Compass House directly to update your communication preferences.

Requesting Access, Correction, or Deletion of Information

You may request to:

Access your personal information, where permitted by law
Correct inaccurate information
Delete personal information, where permitted by law

To make a request, please contact Compass House using the contact information below. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

Data Security and Confidentiality

Compass House takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

All client and youth records are maintained as confidential records and are accessible only to authorized staff members with a legitimate business need.

Retention of Information

Compass House retains information only as long as necessary to provide services, meet legal obligations, maintain records, and fulfill operational requirements. When information is no longer needed, it is securely disposed of according to our record retention practices.

Children's and Youth Privacy

Compass House serves youth and young adults seeking assistance and support. Information collected from youth is used solely for the purpose of providing services, resources, safety planning, and support. We do not collect information for commercial solicitation purposes.

Young people contact Compass House voluntarily in order to receive assistance, support, and access to resources.

Changes to This Privacy Policy

Compass House may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

If you have questions about this Privacy Policy or wish to access, update, or request deletion of your information, please contact:

Compass House
1451 Main St Buffalo, NY 14209
(716) 886-9391
lfreeman@compasshouse.org

Privacy Policy

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